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Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
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Rimini Manage™ for SAP: Expert Managed Services for SAP

Keep mission-critical SAP products running optimally with expert application managed services (AMS) for SAP. Leverage Rimini Street’s engineering talent to reduce ticket backlogs and lower overhead costs.

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Rimini Street Application Management Services

AMS for SAP unlike any other

Running your SAP systems well into the future is now easier with proven managed services from Rimini Street. Our expert, global engineering team, supercharged by our proprietary AI-powered service delivery framework, helps make offloading redundant tasks and improving service delivery levels simple and seamless. You can depend on our team to not only fix your tickets but help identify the root causes of your issues, quickly and cost-effectively.  

Distinct in our support and managed services model with predictable pricing, proactive approach and seamless handoffs, we can keep your systems functional, high-performing and optimized across your entire ecosystem, freeing up critical resources of people, time and money for strategic, forward-momentum projects.  

Want more value and better results? Combine third-party support and application management services for SAP for even greater impact — all from one trusted partner.  

Address SAP talent gaps

Address SAP talent gaps

Scale your teams with top-tier third-party engineering talent with deep SAP expertise to manage your critical systems, eliminating the need for costly, time-consuming hiring and training processes.
Learn how
Stabilize your SAP platform

Stabilize your SAP platform

Prevent recurring issues, eliminate ticket backlog and minimize downtime with proven AMS for SAP. Rimini Street helps stabilize your system, turning it into a platform capable of innovation and growth.
Fund strategic initiatives

Fund strategic initiatives

Reduce overhead costs spent following up on open tickets. With flexible, predictable pricing for third-party managed services for SAP, you can redirect funds to projects that drive competitive advantage.
Hear a success story of doing more with less

Compare the value

Research, evaluate and consider the differences before choosing an AMS partner for mission-critical applications.

Traditional MSPs
MSP key attributes
Our 360° managed services value
Land and expand, revenue generation
Overall focus
Flexibility to choose between unlimited
and variable resource models
Contract-focused and tactical
Management approach
Business driven and strategic
Multi-vendor and inefficient
Case resolution
Single vendor for streamlined services and support
Transform and/or replace
Systems approach
Extend the lifespan
Maximizing revenue
Cost model
Pricing options to best match your business needs
Case volumes and speed to closure
Case management
Root cause and client satisfaction
Often SAP/Oracle and project-focused
Advice and guidance
Agnostic and client-focused
SLAs can be hidden behind product support agreements
SLA management
Transparent, driving the right behaviors

3 Steps to Innovation for Your SAP Roadmap

Don’t let the vendor dictate your innovation timeline — not when there are other ways to optimize and modernize your systems. Discover three steps that many SAP licensees are taking on their SAP journey to pursue market leadership.

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3 Steps to Innovation for Your SAP Roadmap

Expert third-party AMS for SAP products

SAP Analytics Cloud
SAP Ariba
SAP Basis
SAP Commerce Cloud (formerly Hybris)
SAP Concur
SAP ECC and Business Suite
SAP Fieldglass
SAP Integrated Business Planning (IBP)
SAP S/4HANA 
SAP SuccessFactors
SAP R/3
SAP BusinessObjects
SAP Industry Solutions
SAP GRC

Hear what our clients have to say

MYOB
“

The Rimini Street partnership has proven to be more than just a service agreement – it’s a strategic alliance.”

Eric Kamara General Manager of Platform Services MYOB
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SCEE Electrical Ltd
“

Rimini Street helps reduce wasted effort. By minimising friction and focusing on outcomes, I can channel my resources where they matter most.”

Imre Szabo Group ICT Manager Southern Cross Electrical Engineering Limited ("SCEE Group")
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Watch video
Bumhan Mecatec
“

The savings are phenomenal, and I give high marks to their proactive support model that addresses needs that we haven’t even explicitly mentioned. We give them a 5 out of 5 for client satisfaction.”

Jaewoong Jeong Executive Director, IT Business Division Bumhan Group
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GRP
“

With Rimini Street fully supporting our SAP systems, my team can focus 100% on realizing our Industry 4.0 vision.”

Ivan Widjaksono Head of Digital Transformation GRP
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Watch video
Mercury NZ
“

We were able to halve our SAP maintenance costs over a couple year period resulting in substantial savings.”

Tim Aynsley Head of Technology Mercury NZ
Read story
Standard Foods Corporation
“

My team applauds the speed of Rimini Street support. It’s tremendously different than SAP support.”

Jerry Lee IT Director Standard Foods 
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Korean Air
“

When we were migrating to AWS and upgrading our ERP, without Rimini Street, we wouldn’t have had the right care and it would have been a very difficult project.”

Cho Yeon-Jeong ERP IT Team, Manager Korean Air
Read story
Watch video
Sodastream
“

Rimini Street surprised us and gave us an answer to everything we needed from customizations and installation of patches to regulatory compliance. We got everything and could stay with our previous systems after investing a lot of money in them.”

Hila Tovi Ronen Oracle Finance Leader SodaStream
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Watch video
Ricoh
“

Rimini Street is the only partner that can support the Japanese market with the high-quality support and protection we need, at a price that aligns with our financial goals.”

Keisuke Hamanaka Deputy General Manager, Process, IT and Data Management Ricoh
Read story
Sunway Group
“

Without Rimini Street, a ton of our projects would still be stuck at the proposal stage. Instead, they’ve allowed us to start executing AI projects and other major tech initiatives that will be fundamental to competing and providing an excellent customer experience going forward.”

Kevin Khoo CIO Sunway Group
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Watch video
Pacific Healthcare
“

Rimini Street delivers what they promise so that we can deliver quality and trust to our clients and end-users.”

Daniel Lui CIO Pacific Healthcare Group
Read story
Nexen Corporation 
“

With Rimini Street, the scope of support covers our customizations and add-ons. We have experienced faster time to solution and no hesitation resolving issues with our customized environment.”

Jae-Hoon Jung Information Strategy Team Leader Nexen
Read story
Watch video
MYOB
SCEE Electrical Ltd
Bumhan Mecatec
GRP
Mercury NZ
Standard Foods Corporation
Korean Air
Sodastream
Ricoh
Sunway Group
Pacific Healthcare
Nexen Corporation 

Additional resources

Rimini Street Launches Rimini Manage™ for Workday
Press Release
Rimini Street Launches Rimini Manage™ for Workday

Organizations can now benefit from Rimini Street’s expert management services to streamline Workday operations, address staffing needs, and drive better business outcomes LAS VEGAS – March 27, 2025 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of end-to-end enterprise software support and innovation solutions, and the leading third-party support provider for Oracle, SAP and […]

Read Press Release
Rimini Street® Solutions and ServiceNow®: Accelerating Transformation
Blog
Rimini Street® Solutions and ServiceNow®: Accelerating Transformation
Saulo Bomfim
Saulo Bomfim
Vice President, Product and Service Strategy
4 min read

Senior leaders in IT, finance, procurement, and supply chain are under financial and time pressure to streamline their operations, enhance productivity, and drive innovation. With technology driven deadlines, board and end user expectations, and competition at an all-time high, where do leaders turn to for not only solid advice but also near-term action?  Enter the […]

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Leading with Confidence: Q&A with Rimini Street’s CFO on the Business Impact of Tariffs
Blog
Leading with Confidence: Q&A with Rimini Street’s CFO on the Business Impact of Tariffs
Michael Perica
Michael Perica
EVP & Chief Financial Officer
5 min read

For most business leaders, the impact of the newly announced tariffs is top of mind. We sat down with Michael Perica, CFO at Rimini Street, to get his perspective on what actions finance and IT executives should take to better prepare their business for the unknown.   How can organizations respond to tariff concerns? Drawing from […]

Read Blog
On-Premises ERP Innovation: A New Path Forward without the Platform Upheaval
Blog
On-Premises ERP Innovation: A New Path Forward without the Platform Upheaval
David Rowe
David Rowe
Chief Product Officer & EVP, Global Transformation
3 min read

The enterprise software landscape witnessed a seismic shift with our announcement of the partnership with ServiceNow, made public during their Q3 2024 financial results. Rimini Street and ServiceNow’s collaboration introduced a groundbreaking approach for organizations running on-premises ERP systems to access cutting-edge automation, visibility and AI capabilities without the traditional requirement of a complete migration […]

Read Blog
IT Experts in Action: Moving faster than the vendor
Blog
IT Experts in Action: Moving faster than the vendor
Craig Mackereth
Craig Mackereth
EVP, Global Service Delivery
4 min read

From our rigorous hiring process to our global collaboration and unique service delivery model, Rimini Street’s Global Service Delivery (GSD) team is the driving force behind our transformative approach to providing IT support. And for the last nine years, I’ve had the privilege of leading this team, fine-tuning performance, and watching it evolve and grow […]

Read Blog
Rimini Consult™: Unlocking the Full Potential of the ServiceNow® Platform
Blog
Rimini Consult™: Unlocking the Full Potential of the ServiceNow® Platform
Andrew Harsch
Andrew Harsch
Product Marketing Director, Managed Services and SAAS
6 min read

Rimini Street is excited to announce expanded support for the ServiceNow platform through Rimini Consult. With this evolution, we’re offering more than just technical support and guidance for ServiceNow software—we’re helping you envision a new future for your organization and find new life and new value in your existing software by “transformation without disruption”. In […]

Read Blog
Rimini Street + ServiceNow
Blog
Rimini Street + ServiceNow
David Rowe
David Rowe
Chief Product Officer & EVP, Global Transformation
3 min read

Titans of Transformation Partnerships that combine deep expertise with cutting-edge innovation are rare and invaluable. The recently announced collaboration between Rimini Street and ServiceNow represents just such a union – a powerful alliance poised to tackle some of the IT industry’s most formidable challenges. This partnership brings together two companies with parallel 20-year histories of […]

Read Blog
ServiceNow and Rimini Street partner on new enterprise software model to unlock value in existing ERP systems for net-new innovation, digital growth and scale
Press Release
ServiceNow and Rimini Street partner on new enterprise software model to unlock value in existing ERP systems for net-new innovation, digital growth and scale

New solution enables “Transformation without Disruption” by combining ServiceNow’s AI Platform with Rimini Street’s proven enterprise software support without the costs of mandatory upgrades, migrations or re-platforming SANTA CLARA, Calif. — October 23, 2024 — ServiceNow (NYSE: NOW), the AI platform for business transformation, and Rimini Street (NASDAQ: RMNI), a global provider of end-to-end enterprise software support […]

Read Press Release
Unified Support Services for Enterprise Software
Brochure
Unified Support Services for Enterprise Software

Rimini Street, Inc. (RMNI) is the leader in third-party enterprise software support and strategic services to organizations around the world.

Read Brochure

Experience a better AMS model for SAP

Contact Rimini Street today to discover how our cost-effective unified support and managed services for SAP enable continuous optimization for better business outcomes.

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